These terms and conditions (the “Terms and Conditions”) govern the use of www.kineticlabs.ca (the “Site”). This Site is owned and operated by Kinetic Labs Inc. This Site is a sport medicine and rehabilitation clinic.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Kinetic Labs Inc and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

  • Physiotherapy;
  • Chiropractic;
  • Massage Therapy;
  • Movement Analysis; and
  • Other products and services

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.


Membership subscriptions automatically renew and will be automatically billed until we receive notification that you want to cancel the subscription.


We accept the following payment methods on our Site:

  • Credit Card; and
  • Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Kinetic Labs Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless Kinetic Labs Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

Referral Program

Terms and Conditions:

  • The referral reward of $20 applies to 60-minute appointments for the referrer. If the referrer wishes to do a 30 or 45-minute appointment, only $10 of the $20 can be applied per appointment.
  • The referred friend receives $20 off their first movement analysis session.
  • Referral codes must be provided at the time of booking or checkout and cannot be retroactively applied.
  • Referral codes are non-transferable and cannot be exchanged for cash.
  • Referrers must be existing clients to participate in the referral program.
  • Referred clients must be new to our clinic.
  • The referral program is subject to change or discontinuation without prior notice.
  • This offer is valid for a limited time and subject to availability.
  • Discounts and rewards are subject to management’s discretion.
  • Other terms and conditions may apply.

Service Cancellation Fees

Cancellation policy: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of 50% of their appointment fee for the first time and 100% for subsequent missed appointments. If you arrive late to your scheduled appointment you may be required to reschedule for a later time or another day and appropriate charges for a missed appointment will apply. For an up-to-date fee schedule, please visit: https://kineticlabs.janeapp.com/


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(647) 494-5789
8 Bonnycastle  St, Toronto, ON, M5A 3Y4

You can also contact us through the feedback form available on our Site.

Updated: 17th day of January, 2023

Kinetic Labs Physiotherapy, Chiropractor and Massage Therapy
Optimize your movement.
Kinetic Labs Inc. All rights reserved 2023