Here are the steps to get custom orthotics:

• Get a prescription for orthotics from a physician (only needed for insurance reimbursement)

• Book an appointment for a fitting

• Order is submitted to our lab (full payment required)

• Orthotics arrive in ~2 weeks (longer during holiday season) but rush orders are available for an extra fee

• Biomechanical gait analysis and manufacturing forms are provided (must be submitted to insurance for reimbursement)

Here are the steps to get a custom brace:

• Get a prescription for custom bracing from a physician (only needed for insurance reimbursement for custom bracing and certain brace types)

• No appointment needed for off-the-shelf braces (or book an appointment for custom braces)

• Order is submitted to our supplier (full payment required)

• Receipt is provided for insurance reimbursement

• Brace arrives in a few days for most products and longer for custom orders

Insurance companies require that certain forms must be filled out and submitted in order to approve a claim for either custom orthotics or bracing. Because of this, these products are not eligible for direct billing to insurance. We provide a receipt at the time of your appointment that you can submit manually for reimbursement.

Yes. Almost all insurance companies require a prescription for orthotics or custom bracing by a physician (in some cases a Chiropractor can provide this as well, depending on your insurance plan).

If you don't have one already, we recommend obtaining a prescription from your family doctor or a virtual health platform prior to an orthotics or custom brace fitting, or contact us to help you.

This will depend on your insurance coverage. Some insurance companies will only reimburse for orthotics if they are dispensed by certain disciplines such as a chiropractor or physiotherapist. We recommend that you check your insurance plan as each plan is unique. In general, you can check below for recommendations by certain insurance providers:

• BlueCross: no restrictions

• SunLife: Chiropractor

• GreenShield: Chiropractor

• CanadaLife: no restrictions

• Manulife: varies by plan

• Group Health: no restrictions

We do not provide refunds for custom products, including orthotics and bracing. However, we do provide complimentary modifications/refitting of orthotics within the first 90 days if there are any issues.