asked questions

Have more questions? Contact us here and we'd be happy to help!


We recommend wearing athletic clothing or clothing that can easily expose the injured area for treatment (i.e. shorts for lower body injuries and a t-shirt/tank top for upper body issues).

If you are doing a baseline movement analysis, we recommend wearing bright, contrasting, snug fitting athletic clothing and shoes so that our motion capture system can accurately detect your joints.


Please ensure that you have filled out the online intake form prior to your appointment. Most required info is asked within that form so that you don't have to bring anything else to your first appointment. You can bring any imaging results or important medical notes/reports that your therapist may need to help you better.

Yes. We direct bill to most insurance companies. When you book an appointment, an intake form is automatically sent to you where you can fill in your insurance information. If we can't direct bill for you, you will receive a receipt after your appointment so you can submit it yourself.

** Please note: we require a valid credit card on file to direct bill.

Yes. There are a few options for parking. There is a paid parking lot directly across the street from our clinic. Every building in the area has paid visitor parking underground (including the building we're in) and there is a Green P on-street parking on Merchants' Wharf.

Chances are the answer is yes! We treat most musculoskeletal injuries that involve the nerves, joints, muscles and bones. If you have any questions, feel free to call us at 647-494-5789. If you are unsure whether we can help, we do offer a free 15 minute video consult with a therapist to see how we can help.

We accept every major credit card, including AMEX, and debit as well. Unfortunately we do not accept cash or e-transfer.

We accept motor vehicle accident (MVA) claims. We do not accept WSIB or OHIP. To find a publicly-funded (OHIP) physiotherapy clinic, visit here.

Kinetic Labs Physiotherapy, Chiropractor and Massage Therapy
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