Frequently Asked Questions
We treat most injuries that involve the musculoskeletal system (muscles, tendons, ligaments, bones, nerves, etc). If you are unsure of your injury, feel free to reach out to us and we’ll let you know how we can help.
Our staff are experienced physiotherapists, chiropractors, massage therapists and biomechanists. All have professional training, are fully licensed, and have undergone further internal training to provide you with a consistently great experience. You can choose any of our therapists to work with to help you reach your goals.
Typically when you see a physiotherapist, chiropractor or massage therapist, your first visit is an assessment. This may include observing your range of motion, muscle strength and movement patterns. This approach relies heavily on outdated tools to identify potential issues.
Range of motion of a joint is usually assessed visually or with a goniometer – a tool used to measure joint angles. Studies show that the precision of a goniometer is highly dependent on the individual tester, and errors can range from 5-10 degrees between each measurement reading. Movement quality is also difficult to assess visually due to the number of variations and compensations that can occur during a single motion.
At Kinetic Labs, we combine technology – such as our markerless motion capture system that accurately detects your biomechanics – and expert care to improve your recovery. We believe this combination is the future of musculoskeletal injury and rehabilitation and we’re determined to lead the way.
Yes! Our physiotherapist Katie Yamamoto is experienced in treating a variety of pelvic health issues, including pelvic pain conditions, pelvic organ prolapse, incontinence and urgency.
Our focus is on helping you return to your activities. We may use a variety of techniques or products to help you get there. This may include exercise, acupuncture, soft tissue release, manual therapy, orthotics and bracing.
Your recovery time is very individual and relies on several factors. In general, minor problems may be resolved within 4-6 sessions, moderate problems in 6-12 sessions, and complex problems taking up to 20 sessions. Your therapist will provide you with a personalized recovery plan to help meet your goals.
We are direct access healthcare professionals that do not require a referral. However, some insurance plans require a referral before covering the costs of your session. We recommend checking your coverage.
Our rehabilitation and massage appointments are covered under Physiotherapy/Chiropractic and Massage Therapy respectively. Our Baseline Movement Analysis may be covered under a flexible health spending account.
Yes, we can direct bill to most insurance providers.
Unfortunately we do not direct bill to the following providers:
- Blue Cross
- Empire Life
- SSQ Insurance
You will receive a detailed e-receipt after each visit.
Yes, we accept motor vehicle accident claims (MVA). We do not currently take WSIB or OHIP rehabilitation cases.
We do not provide imaging or testing services onsite, however our sports medicine physician can provide a requisition if needed.